Editing an order:
if you made a mistake on the size and the color we can make the modification of your order if the request is made within 24 hours after ordering. We can also modify the model if it is the same price. To do this, you must send a message to the after-sales service with the modifications to be made (be as precise as possible by using the site).
Canceling an order:
we can cancel an order if the request is made within 24 hours. After this time, the package is shipped and we can no longer cancel the order.
Return request :
currently returns are not permitted. Only items with very visible defects or error on our part can be returned free of charge.
To do this immediately after receiving the package:
- please take a photo of the item and package box numbers;
- then notify us by courier to the after-sales service within 24 hours after receipt of your package (the date will be the delivery date listed on the post office site with your tracking number);
- any item used or whose tag has been removed cannot be taken back.
This is why we ask you to help you with the size guide that we have put on our site to choose your size.
Swimwear cannot be returned.
Return fees :
return costs are only covered for packages with defects or if the error comes from us.
In the latter cases, we will reimburse you for the return costs after sending us the invoice.
If you ship an item over 75 euros, you should consider using a trackable service or taking out shipping insurance. Otherwise we do not guarantee that we will receive your returned item. These costs will be your responsibility.
we are not responsible for returned packages lost in transit.
please send us a message to the after-sales service, it is possible that your package was sent in 2 packages for logistical reasons.
Parcel reported delivered on the carrier's site but not received:
we are aware that some packages are reported as delivered but are not received by the customer. If this case arises, you must retrieve the tracking number of your package (ask for it from the after-sales service if you do not have it) contact the carrier (post office, PostNL, etc.) and ask them for more explanations. See also with your postman (possible letterbox error) and your caretaker if you have one.
Indeed, we are responsible for the package until receipt by the carrier who must deliver the package. Once the carrier has collected the package, we cannot know what they do with it. He is supposed to deliver it to the address indicated on the order form. When the carrier indicates having delivered the package on the status of the tracking number, we validate the delivery.
The only thing we can do is to ask you for a sworn letter indicating that you have not received your parcel and to send a file to the postal fraud department. The procedure is very long and sometimes we do not have a response from the post office.
Parcel returned to sender:
reshipments significantly increase delivery times. Indeed, there is the shipping time (about 8 to 12 days) then the return time (different depending on the country) then the reshipping time. If you have a returned package, please send us the correct address as precise as possible so that the procedure can be done quickly.
If the customer no longer wishes to receive the package after a reshipment, the shipping and return costs will be deducted from the amount of the returned item(s).
This is the reason why we ask our customers to be as precise as possible on the delivery address (number, street, postal code, country, surname and first name written on the mailbox).
Our carriers are generally the post office in your area, so you cannot ask us to call you before delivering, the post office will not call you.
For specific additional information on access to your home or your mailbox, we advise you to call the post office (or the carrier) to indicate this information once you have obtained a tracking number and a delivery date.
OLD VERSION 2.11.2018
* Only regular priced items (no promotion), receipts damaged (Proof supported - image/video) or not as described (Image/video) can be fully refunded to the original form of payment!
All other returns are refunded as store credit, we will email you your promo code for the amount spent.
* Please note that currently returns are not accepted. following the recent event, store credits remain valid under certain conditions:
- Product never received following misplacement
- Wrong size sent by our team (Attach a photo/video of the size received)
- Wrong color (Attach a photo/video of the product)
- Defective product, manufacturing defect (Attach a photo/video)
- Product not as described (Attach a photo/video)
Other request: email@example.com
Currently these conditions do not apply:
Items must be returned within 14 days of the delivery date, in accordance with applicable law.
Items must be unworn, unwashed and with original tags.
Items must be free of stains, makeup, air freshener or wear
Wetsuits, swimwear and underwear cannot be returned.
LA BELLE PIECE reserves the right to apply a 50% restocking fee for final sale or expired items.
Returns are processed within 5-7 business days of receipt of your item(s) at our returns center.
TO NOTE :
LA BELLE PIECE does not provide prepaid return labels; you will be responsible for covering the shipping costs for the return, in the event that the error comes from our teams, the shipping costs will be refunded to you after sending a photo by email of a proof of ticket cash register.
Damaged, defective or incorrect items must be reported within 24 hours of delivery. (Note: If these items are not reported in time, we will not issue store credit. Please email firstname.lastname@example.org for assistance.)
• Returned packages must include a completed return request sheet on plain paper with Last Name - First Name - Full Address - Phone Number and Order Number (Note: you will find at the top right of your purchase confirmation email ex .#1145 ) to ensure your request is processed. (Note: If the free return request paper is not completed correctly, your return may be delayed in processing. You can claim the information by email at email@example.com.)
Additional Notes: Returns processing time does not include the time it takes for your package to be returned to our facility. Depending on the shipping method and the carrier chosen, the return of your package may take several days. Keep your proof of postage and send your return with a tracking number, as we are not responsible for returned packages lost or stolen in transit. Without acknowledgment of receipt and delivery, LA BELLE PIECE will not issue any store credit for your returns.
Once your return is fully processed, we will issue a credit by email as requested on your return package.
Only regular priced items can be refunded. Unfortunately, sale items cannot be refunded!
How long does the return process take?
Returns are processed within 5-7 business days of receipt of your item(s) at our returns center. Depending on the shipping method and the carrier chosen, the return of your package may take several days. Please retain the tracking number for your records.
Once your return has been processed, you will receive store credit.
I received my order but my item is faulty, incorrect or missing. What do I do?
We know how frustrating it can be. Rest assured, we want every order to be perfect for you!
Upon receipt of your order, please carefully check the items delivered. If you receive a faulty, incorrect item or believe one is missing: please email firstname.lastname@example.org within 2 business days of delivery. Depending on the circumstances, we may be able to extend this period by 5 working days; please report your item as soon as possible for evaluation.
Include a photo and description of the problem, along with your order number, for quick resolution. We will work with you to correct the order as soon as possible!
My shoes don't fit and I want to return them.
Carefree! We are here!
We accept returns of shoes up to 30 days after delivery of your order, as long as the shoes are unworn, show no signs of wear and are returned in their original packaging with the delivery note. 'origin.
Note: Shoe returns are subject to all standard return policies and procedures.
My package has been returned to LA BELLE PIECE, what should I do?
If your package fails to be delivered and is returned to LA BELLE PIECE, this is usually due to an insufficient address. Your package will be returned and "Returned to Sender" will be listed on your tracking information. This can happen if an address is invalid or information is missing and the carrier is unable to deliver your package.
Note: We cannot modify orders placed on our system. To ensure your package is delivered correctly, make sure your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is essential to ensure delivery. LA BELLE PIECE assumes no responsibility for lost, misplaced or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Does LA BELLE PIECE issue refunds?
An order can only be canceled within 24 hours from the time it was placed. After this time, we can no longer stop the order and refund the amount.
Refunds are issued to the original payment method used on an order in the event of cancellation.
A full refund will be given if a package does not arrive within 60 days of shipment.
For Out of Stock Items: We issue refunds to the original payment method used if any of the items in the order are sold out and we are unable to restock in a timely manner.
For Returns: We issue refunds in the form of store credit to be used on future purchases. Store credit never expires and can be treated like cash on our online store! You can access the credit from your previously registered LA BELLE PIECE account, or send us a request by email.
Note: Refunds may take up to 2-5 business days and 7-10 business days for the amount to be credited to your account, depending on your financial institution.
If you have any questions or concerns regarding refunds, please email email@example.com and we will be happy to help!
Note: Processing time is the amount of time an order must be packaged, labeled, and delivered to the carrier for shipment.
Delivery times may increase due to unexpected delays caused by holidays, bad weather or other factors.
A full refund will be given if a package does not arrive within 60 days from the time of the order.
For more information on delivery to a specific country, contact us via live chat or by email at firstname.lastname@example.org.