Thank you for consulting us, we highlight the 5 points listed below which come up frequently please consult them, if your question does not appear below please specify your order number (#1144) as well as your first name and contact us by the contact section or by email support @labellepiece.fr:
1 - Delivery times are 16 days on average after validation and dispatch of your order, after the 16-day period your package may have been left at the post office in your area without a delivery notice. Simply contact 09 69 391 391 or 3631 with your tracking number and our partners will take care of you.
2 - An error on the size? The size does not suit you? You will find on this link all the procedure to follow in case of return for an exchange. https://labellepiece.fr/pages/politique-de-retour We would like to point out to our customers that each product on sale or in reduction cannot be refunded, only an exchange can be made or a voucher at the price of the pair will be issued to you.
3 - An error occurred during your order, please quickly tell us the order number by email ( ex: #1144 ) and the change you want to make, exact shoe size and color. (email@example.com)
4 - To track your package, a tracking number is sent to you a few days after delivery.dispatch, this must be entered in the link below. https://labellepiece.fr/apps/trackorder
5 - For any request for reimbursement following non-receipt of packages, please send us the order number ( ex #1144 ) as well as the tracking number ( LL34524CN ) if it turns out to be really misplaced by our partners, a refund of the full amount will be made to you within 5 to 9 days following your email.
The beautiful piece team.